1. Information We Collect
QueueMeIn by Jajoga LLC collects information you provide directly to us, such as when you create an account, use our services, or contact us for support.
Information You Provide
- Account information (name, email, company name, phone number)
- Queue management data (customer names, phone numbers, queue entries)
- Payment information (processed securely through Stripe)
- Communications with our support team
Information We Collect Automatically
- Usage data and analytics
- Device and browser information
- IP addresses and location data
- SMS delivery and response data
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our queue management services
- Send SMS notifications to your customers
- Process payments and manage subscriptions
- Provide customer support and respond to inquiries
- Improve our services and develop new features
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information. We may share information in the following circumstances:
- Service Providers: AWS, Stripe, and other trusted partners who help us operate our services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate security measures to protect your information:
- Encryption in transit and at rest
- AWS serverless architecture with built-in security
- Regular security audits and monitoring
- Access controls and authentication
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Queue data is typically retained for 90 days after completion unless otherwise specified.
6. Your Rights
You have the right to:
- Access and update your personal information
- Delete your account and associated data
- Opt out of marketing communications
- Request data portability
7. SMS Communications
Our service sends SMS messages to your customers. By using QueueMeIn:
- You consent to SMS communications as part of the service
- Your customers can opt out by replying "STOP"
- Message and data rates may apply
- We comply with TCPA and other SMS regulations
8. International Users
QueueMeIn is operated from the United States. By using our services, you consent to the transfer of your information to the United States.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us: